Shipping Policy – Canada Only

Overview

Acajes Canada Shop ships exclusively within Canada. All orders are fulfilled by our trusted Canadian suppliers, warehouses, and wholesale partners. We do not offer international shipping at this time.

This policy explains how shipping works, how long delivery takes, and what customers can expect when ordering from us.

Shipping Locations

We currently ship to all provinces and territories within Canada:

  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland & Labrador
  • Nova Scotia
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Northwest Territories
  • Yukon
  • Nunavut

We do not ship outside of Canada.

Order Processing

Once your order is placed:

  • Orders are processed within 1–3 business days.
  • You will receive an order confirmation email immediately.
  • A shipping confirmation email with tracking will be sent once your order is dispatched.

Processing times may vary depending on supplier inventory and seasonal demand.

Multi‑Supplier Fulfillment

Because we work with multiple Canadian suppliers and wholesale partners:

  • Your order may be shipped in multiple packages.
  • Each package will have its own tracking number.
  • You will not be charged extra shipping for split shipments.

This ensures faster delivery and direct fulfillment from the nearest Canadian warehouse.

Shipping Methods & Rates

Shipping rates are calculated at checkout based on:

  • Your location within Canada
  • The items in your cart
  • Product size, weight, and supplier shipping class

We use a combination of:

  • Flat‑rate shipping
  • Per‑item shipping classes
  • Free shipping promotions (when available)

All shipping charges are displayed clearly at checkout before payment.

Delivery Times

Estimated delivery times vary by supplier and province:

  • Ontario & Quebec: 3–7 business days
  • Western Canada: 5–10 business days
  • Atlantic Canada: 5–10 business days
  • Northern Territories: 7–14 business days

Remote areas may experience longer delivery times.

Tracking Information

Tracking numbers are provided for all shipments. You will receive tracking updates via email as soon as each package is shipped.

Some suppliers may use:

  • Canada Post
  • UPS
  • FedEx
  • Purolator
  • Local regional carriers

Tracking links will be included in your shipping confirmation email.

Shipping Restrictions

We do not ship:

  • Outside of Canada
  • To P.O. Boxes for oversized items
  • To freight forwarding companies
  • To international reshippers

Orders placed with non‑Canadian addresses will be automatically cancelled.

Lost, Delayed, or Damaged Shipments

If your order is lost, delayed, or arrives damaged:

  • Contact us at support@acajes.ca
  • Provide your order number and tracking information
  • We will coordinate directly with the supplier to resolve the issue

Claims must be submitted within 15 days of the expected delivery date.

Returns & Exchanges

Return eligibility varies by supplier. Please refer to our Returns & Refunds Policy for full details.

Questions

If you have any questions about shipping within Canada, contact us at:

📧 support@acajes.ca

We’re here to help